Nancy Yang's Personal Website

Biography

Dr. Xingwei (Nancy) Yang is an Assistant Professor in the Information Technology Management at the Ted Rogers School of Management, Toronto Metropolitan University. She is also a Constituency Council member of the Centre for Addiction and Mental Health (CAMH) and a core member of the Operations & Supply Chain Analytics Research (OSCAR) Centre at TMU. Dr. Yang received her Ph.D. in Management Analytics from Queen's University and holds a B.Sc. in Mathematics from the University of British Columbia (UBC).

Dr. Yang's research focuses on leveraging advanced analytics and machine learning techniques to solve complex challenges across various domains. Her work has been published in prestigious journals such as Decision Support Systems, the International Journal of Information Management, and the Journal of Service Research.

Alongside her academic achievements, Dr. Yang brings extensive practical experience, having collaborated with prominent organizations such as Scotiabank, the Scotiabank Centre for Customer Analytics, Loblaws, TD Canada Trust, and PwC.

Opportunities for Students

1. Thesis Supervision: Dr. Yang is seeking highly motivated and dedicated students from the MScM and Data Science and Analytics programs .

2. Volunteer Research Assistants: Dr. Yang is also looking for volunteer Research Assistants to contribute to her ongoing research. For those interested in pursuing graduate school, this is an excellent opportunity to gain valuable research skills.

If you're interested in pursuing studies in Business Analytics, please send your most recent CV, transcripts, and a summary of relevant skills to nancy.yang@torontomu.ca.

Research Interests

Natural Language Processing, Business Analytics, Data Science, and Machine Learning

Mental Health Detection, Support Group Formation, Health Informatics, and Clinical Decision Support Systems

Tour Planning and Optimization, Consumer Behavior in Tourism, and Tourism Analytics

Addressing Fairness, Bias, and Ethical Concerns in AI and MIS

Educational Technology Adoption

Digital Marketing, Social Media Analytics, User Behaviour Modeling, and Social Influence

Academic Position

Assistant Professor (tenure track) (July 2023 – present)
Ted Rogers School of Management, Toronto Metropolitan University

Core Member (July 2024 – present)
Operations & Supply Chain Analytics Research Centre
Ted Rogers School of Management, Toronto Metropolitan University

Constituency Council Advisory Member (March 2024 - present)
Centre for Addiction and Mental Health (CAMH)

Education

Ph.D. in Management Analytics, 2018 – 2023
Smith School of Business, Queen’s University, Kingston, ON, Canada
Thesis Title: Advanced Analytical Models for Analyzing Financial and Social Data

B.Sc. in Mathematics with a focus on Statistics and Analytics, 2012 – 2016
University of British Columbia (UBC), Vancouver, BC, Canada

Publications

X. Yang, A. Joukova, M. Zihayat, A. Ayanso, "Social Influence-based Contrast Language Analysis Framework for Clinical Decision Support Systems," Decision Support Systems, 13813, 2022. (ABDC ranking: A*, Impact Factor: 7.5)

R. Filieri, Z. Lin, Y. Li, X. Lu, X. Yang, "Customer Emotions in Service Robot Encounters: A Hybrid Machine-Human Intelligence Approach," Journal of Service Research, 10946705221103937, 2022. (ABDC ranking: A*, Impact Factor: 12.4)